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Longford House Surgery
 Longford House Surgery
national health service

OUR APPOINTMENT SYSTEM

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We have tried a number of different systems and whilst no system can meet everyone’s needs we think that this system offers the most flexibility.

 

Morning surgery

  • Starts at 9:00am
  • 2 Doctors offer a Surgery until 12:00pm
  • 1 Doctor offers a Surgery until 10:30am, then completes the Home Visits.

 

Evening Surgery

  • Occurs every Monday, Wednesday and Friday
  • Starts at 3.30 pm for one GP and the ends at 5.30 pm
  • Starts at 4.00 pm for one GP and ends at 6.00 pm

 

Appointments

  • Each appointment lasts 10 minutes but if you feel it necessary you can book a 20 minute double appointment.
  • A proportion of the appointments can be booked up to 4 weeks in advance; the rest can only be booked on the day.
  • We have found that offering appointments beyond 4 weeks increases the number of people who book an appointment but then fail to keep it.
  • We have increased the number of pre-bookable appointments.
  • The Receptionist may ask you the reason for your appointment. This is to allow the Doctor to triage the appointments, if necessary

 

How to make the best of the system

  • The demand is very high first thing in the morning but we have two Receptionists who will answer your calls as quickly as possible.
  • Unfortunately the more efficiently we answer your calls the quicker the appointments get booked up.
  • If you want to see a particular GP try and book in advance.
  • If you can’t see the GP consider whether the nurse can help you.
  • If you can’t get an appointment - consider whether a phone call will help.
  • If you don’t need an appointment don’t ring at 8.00 am – this may sound obvious but that’s when the phones are busiest. 

 

    • To speak to a GP ring at 8:45am.
    • If you don’t get to speak to the GP leave a number with a brief message and they will ring you back before the end of the day. There is no need to keep ringing.

 

For test results- ring later, e.g. after 10:30am when all the results that have arrived that day will have been seen.

 


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